An unanswered question at the cart is a sale you didn't win back.
A shopper who is one doubt away from buying, does this ship to me, will it fit, can I return it, rarely emails and waits. They close the tab. An AI agent trained on your own shipping, sizing and return pages answers that doubt in seconds, right where it comes up, with the exact page cited so the answer is trustworthy enough to act on.
The same widget already on every page of your site, answering the question that would otherwise end the visit.
Does this ship to Canada, and what will customs cost me?
Yes, we ship to Canada. Duties and taxes are collected at checkout, not billed separately later, so the price you see at checkout is the final price. Shipping policy
Great. Is the medium in this colour actually in stock right now?
I do not have visibility into live stock, so I will not guess at that. I am passing this to the team so they can check the exact size and colour for you.
The moment before checkout, not after it.
Most support content is written for people who already bought something. The questions that decide whether they buy at all live in a different place: a shipping FAQ they never found, a size chart three clicks away, a returns page they did not think to check before adding to cart.
"Do you ship to my country?" "What will customs add on top?" An international shopper who cannot answer that in the next ten seconds usually assumes the worst and leaves rather than finding out at checkout.
The tell: your cart data shows carts started from a country your shipping page barely mentions.Sizing, fit, compatibility with something they already own. A size chart buried in a tab does not answer "so which size for me", and a shopper who is not sure would rather not order at all than guess and deal with a return.
The tell: your returns data skews toward "wrong size" or "did not fit as expected".People check the return policy before an uncertain purchase, not after. If that answer is not obvious and reassuring within a few seconds, the safer choice is to not buy rather than to find out later.
The tell: pricier or gift purchases stall at the cart more than everyday ones.A one-off question about a spec, an ingredient, a material, a compatibility detail your product page does not spell out. Nothing wrong is happening, the shopper is just missing one fact, and the tab closes while they go looking for it.
The tell: a lot of time on one product page followed by nothing.Answered before the tab closes, not after.
This is not a checkout trick or a discount popup timed to a mouse leaving the window. It is the doubt getting answered, honestly and immediately, by something already grounded in your own policies.
Grounded before the question is asked
We index your shipping, sizing and returns pages, and any policy document you hand us, so the agent already knows the answer before a shopper ever types the question.
Right there, not three clicks away
It is the same widget on every page of your site, so it is available on the product page at the exact moment the doubt shows up, not hidden on a separate FAQ page nobody navigates to mid-purchase.
Answered in seconds, cited
The reply links the exact page it came from, so a shopper can check it themselves in a click. A citation is what makes an instant answer trustworthy enough to act on rather than just fast.
Handed off, never guessed
A live stock check or a genuinely personal fit question gets an honest "let me pass you to the team" instead of an invented "yes". A confident wrong answer costs you a return; an honest handoff does not.
What it can rescue, and what it honestly can't.
The agent can only close a gap your own content already fills. That makes it strong at the doubts your policies already answer and the wrong tool for the ones only your team, or your inventory system, can settle.
It can rescue
- Shipping destinations, timelines and customs questions your shipping page answers
- Sizing and fit questions your size chart or fit notes already cover
- Compatibility and spec questions your product pages already document
- Return-window and condition questions that make an uncertain buy feel safe
It honestly can't
- Check live stock, an exact order, or anything inside your checkout or inventory system
- Offer a discount or price match that is not published on your site
- Answer something your site has never actually said, even if asked persistently
- Give a genuinely personal fit or medical recommendation it has no basis for
One flat build fee, one flat monthly.
No per-seat charges, no per-conversation meter that quietly punishes you the more it saves sales. The monthly covers hosting, the AI usage of a typical shop, monitoring, and re-indexing when your pages or policies change.
Free demo on your real site first. Ask it the question you think is costing you sales, then decide.
Cart abandonment and AI chatbots, answered honestly.
Can an AI chatbot actually reduce cart abandonment?
It can close one specific, common cause: a shopper who has a real question and cannot get a fast, trustworthy answer, so they leave instead of emailing and waiting. It answers that question instantly from your own shipping, sizing and return policies, with a citation, right on the page where the doubt comes up. It will not touch abandonment caused by price, shipping cost itself, or a checkout that is simply hard to use, those need a different fix.
What kind of pre-purchase questions can it answer?
Anything your own content already covers: shipping destinations and timelines, sizing and fit, product compatibility and specs, and your return or exchange policy. If the fact lives on your site or in a document you hand us, the agent can answer it from there and show the source.
Can it see my live inventory, cart or checkout?
No. It has no access to your inventory system, a shopper's actual cart, or your checkout. If someone asks whether a specific size is in stock right now, it says plainly that it cannot check that and hands the question to your team rather than guessing.
Does it only live on a help page, or is it on the product page too?
It is the same widget on every page of your site once it is installed, product pages and the cart included. That placement is the point: the doubt happens on the product page, so the answer needs to be there too, not on a separate FAQ page a shopper has to go find mid-purchase.
Will it invent an answer just to keep the sale moving?
No. If your content does not cover the question, or it needs a real-time check the agent has no access to, it says it is not sure and offers a human instead of guessing. A confident wrong answer at the cart usually turns into a return or a complaint later, which costs more than an honest handoff.
How much does it cost?
A flat $2,500 one-time build fee and $400 per month, with a free demo on your real site first. The monthly covers hosting, the AI usage of a typical shop, monitoring and re-indexing. There are no per-seat or per-conversation charges.
How long until it is live on my site?
Usually within 2 business days of sending us your URL, you get a private demo trained on your real content to test with the exact pre-purchase questions you think are costing you sales, before you pay anything.
See it answer the question you think is losing you sales.
Give us your website URL and we build a working demo of your agent, usually within 2 business days. You get a private link to test it: ask it the shipping, sizing or return question you suspect is stalling carts, and see how it answers. No call, no credit card.