An AI support agent built for how a specialty and gift goods brand actually sells.
A knife, a leather journal, a fountain pen, a straight razor: these are considered purchases with a support pattern most FAQs get wrong. The question that decides a return is rarely "how many days do I have," it is "what have I done to it." Wash the knife, ink the pen, engrave the leather, or strop the razor once, and the return can close right there, even while the calendar window is still open. Helpforge trains your agent on your own return and warranty pages so it states that rule correctly, before checkout and after, instead of assuming a standard time-based return applies where it never did.
No support team, no dashboard to learn, no per-seat bills. You give us a URL, we do the rest.
If I strop this razor once to see how it feels, can I still send it back if I don't like it?
No. Once a razor has been used it cannot be returned, for sanitary reasons, regardless of how many days are left in the return window. Returns policy
It's a gift, so if he uses it once and it's not right for him, can you exchange it for a different model instead of a refund?
The pages I have say a used razor cannot be returned, but they do not say anything about an exchange for a different model in that situation, so I will not guess either way. I can flag this for our team so you get a real answer before you decide.
The questions a specialty or gift goods brand answers over and over.
A generic chatbot, and most human reps on their first week, default to a standard time-based return: "you have 30 days." For a knife, a pen, a piece of leather or a razor, that is often the wrong answer, and getting it wrong either loses a sale to a nervous buyer or loses a customer to a refund they were never owed. An agent trained on your own pages states the real, use- or customization-gated rule and cites the page it came from.
"Can I return it after I try it" is the single most consequential question in this category, and the honest answer is often no the moment the item has been used, not after some number of days. The agent states the real rule for your product, whether that means a knife that has touched water or food, a pen that has been inked, or a razor that has been stropped, instead of defaulting to a generic time-based window.
Your real use-gated rule, not a rounded-off "30 days."A monogram, an engraving or a custom order can make an item permanently non-returnable the moment it is ordered, before it has even shipped, which is exactly when a buyer needs to know it. The agent states that clearly ahead of a purchase decision, not only when a return request comes in afterward.
The real customization rule, stated before checkout.An eligible return is rarely a full, free refund: a restocking fee often applies, and a genuine defect flips who is responsible for return shipping. The agent states your actual fee and your actual defect terms, rather than assuming a full refund or a flat shipping rule that is not what your policy says.
Your real fee and defect terms, not a guess.An item can be final sale for a refund and still be covered by a craftsmanship or lifetime guarantee, and customers reasonably assume "non-returnable" means "no recourse at all," which is not the same thing. The agent keeps those two rules distinct and states both, instead of collapsing them into a single "sorry, no returns" answer that leaves real coverage unmentioned.
Both rules stated, not merged into one wrong answer.Done-for-you, in three steps.
You do not build anything, learn a dashboard, or write a single answer. The whole point of done-for-you is that the work is ours.
Share your website URL
Give us your address and anything extra, like your return policy or a warranty page. That is all we need to start. No account to set up, no code to touch yet.
We build and tune it
We read up to 120 pages of your site, your return, warranty and shipping pages first, ground the agent in them, and send you a private demo on your real content, usually within 2 business days. You test it, including your hardest use- or customization-gated question, and we tune it with you.
One line goes live
When you are happy, you paste one line of code onto your site, or we do it for you. We host, monitor and keep it current as your return policy, fees and guarantees change. You never maintain it.
Built to refuse a guess, not just answer a question.
Most chatbot builders optimize for sounding confident. In this category confidence without a source is the risk, not the feature, especially the moment a question drifts from "what does this cost" to "will I still be able to return it." Here is what that means in practice.
What you get
- An agent trained on your own return and warranty pages, live with one line of code
- A use- or customization-gated return rule stated correctly, before checkout as well as after
- "Not returnable" and "still covered by your guarantee" kept as two separate, correctly stated rules
- A handoff to your team the moment a question needs a human, or your pages simply do not say
What you skip
- A bot that assumes a standard time-based return applies to a knife, pen or razor once it has been used
- A generic FAQ tool that extends your policy to a scenario, like a gift or a resale, it was never told about
- Per-seat or per-conversation bills that grow when your customer count grows
- A long-term contract; it runs month to month with no lock-in
One flat build fee, one flat monthly.
No per-seat charges, no per-conversation meter. The monthly covers hosting, the AI usage of a typical shop, monitoring, and re-indexing when your return policy, fees or guarantees change. You see it working on your real site before you pay anything.
Free demo on your real site first. You only pay once you have tested it and want it live, and you can cancel any time.
Specialty and gift goods brand questions, answered.
Will it get a use-gated return right, like a knife that has been washed or a pen that has been inked?
Yes, from your own published return policy. If using an item, such as washing a knife, inking a pen or stropping a razor, closes the return regardless of the calendar window, the agent states that plainly rather than defaulting to a generic time-based rule.
Will it warn a buyer before checkout that customizing or engraving something makes it non-returnable?
Yes. When your policy says a monogram, an engraving or a custom order makes an item final sale at the point of order, the agent states that clearly to a customer asking before they buy, not only after a return request comes in.
Can it tell the difference between "not returnable" and "still covered by a lifetime or craftsmanship guarantee"?
Yes, and it keeps the two separate. A final-sale item can still be covered against a craftsmanship or manufacturing failure under your guarantee, and the agent states both rules rather than collapsing them into one "sorry, no returns" answer that leaves real coverage unmentioned.
Does it know about restocking fees, or who pays when something arrives defective?
Yes, from your own return policy. If an eligible return carries a restocking fee, or a genuine defect flips who covers return shipping, the agent states your actual terms instead of assuming a full refund or one flat shipping rule for everything.
Will it invent an answer for a situation my policy doesn't cover, like a gift or a resale?
No. If your pages do not address a specific scenario, such as an exchange after limited use, or whether a guarantee transfers to a gift recipient, the agent says it does not know and offers to pass the question to your team rather than guessing either way.
Can I feed it my return policy and warranty pages directly?
Yes. Anything published on your site, plus a PDF or document you hand us directly, becomes something the agent can answer from, cited back to the page or file it came from.
What happens when a question is genuinely outside what my site says?
It tells the customer it is not sure and offers to pass them to you, rather than inventing a return rule, a fee or a guarantee term. A confident wrong answer on a return costs you either a sale or a customer, which is worse than an honest "let me check."
Do I need any technical skills to set it up?
No. You send us your website URL, we build and tune the agent, and going live is a single line of code that we can add for you. There is no dashboard to master and no content to write yourself.
How much does it cost?
A flat $2,500 one-time build fee and $400 per month, with a free demo on your real site first. The monthly covers hosting, the AI usage of a typical shop, monitoring and re-indexing. There are no per-seat or per-conversation charges.
See it working on your real site.
Give us your website URL and we build a working demo of your agent, usually within 2 business days. You get a private link to test it, including your own use- and customization-gated questions, before any commitment. No call, no credit card.