An AI support agent built for how a pet brand actually sells.
A pet brand's support load is its own category: a collar sized to the wrong breed, a treat that might contain an allergen, a bag of food that has to ship cold and cannot sit in a hot mailbox, and a return on something already opened because the animal would not touch it. Helpforge trains your agent on your own sizing, ingredient and shipping pages so it answers those exactly, and it draws one hard line no pet brand can soften: it is a support agent, not a veterinarian, and it never gives medical advice.
No support team, no dashboard to learn, no per-seat bills. You give us a URL, we do the rest.
My dog is a 45lb border collie, what harness size do I need?
Your sizing chart puts a 45lb dog in the medium, which fits a 20 to 26 inch chest girth. Border collies can run narrower in the chest than that weight suggests, so the chart also recommends measuring your dog directly before ordering if you can. Sizing chart
She's been scratching a lot since we switched treats, is that normal or should I worry?
I can't tell you whether that's normal or something to worry about, that's a question for your vet, not something I'm able to judge. I can tell you what's in the treat if that helps you talk it through with them. I'll also flag this for our team.
The questions a pet brand answers over and over.
A generic chatbot answers these in a generic way, and generic is exactly the wrong register for a product that goes around an animal's neck or into its body. An agent trained on your own pages answers with your actual sizing chart, your actual ingredient list and your actual shipping and return rules, and cites the page it came from.
"What size collar for a 30lb dog" or "will this harness fit a cat" is the most common message a pet gear brand gets, and a wrong size is a returned order at best and a rubbed-raw neck at worst. The agent reads your real sizing chart and states the fit it actually gives, including when your own chart recommends a direct measurement over a weight guess.
Your real chart, not a rounded-off guess.A customer asking "does this contain chicken" or "is this grain-free" wants the actual ingredient list, not a reassuring summary. The agent states exactly what your ingredient and allergen pages publish, including anything they do not cover, such as cross-contact during manufacturing, rather than filling the gap with a guess.
The real ingredient list, cited to the page.Fresh or frozen food, cold-chain treats and heavy bags of kibble ship under different rules than a collar, and a customer wants to know before they check out, not after a bag arrives warm. The agent answers from your published shipping policy on cold packs, transit windows and weight-based rates, by product type, instead of quoting one generic shipping line for everything you sell.
Your real shipping rules, by product type."My dog won't eat it, can I return the open bag" is a routine question with a policy that is usually stricter than general retail, for good reason. The agent states your actual opened-product return policy plainly, rather than assuming standard retail terms apply, and hands off anything your policy does not directly answer.
Your real return terms on opened product.Done-for-you, in three steps.
You do not build anything, learn a dashboard, or write a single answer. The whole point of done-for-you is that the work is ours.
Share your website URL
Give us your address and anything extra, like a sizing chart or an ingredient sheet. That is all we need to start. No account to set up, no code to touch yet.
We build and tune it
We read up to 120 pages of your site, sizing, ingredient and shipping pages first, ground the agent in them, and send you a private demo on your real content, usually within 2 business days. You test it, including your hardest sizing or ingredient question, and we tune it with you.
One line goes live
When you are happy, you paste one line of code onto your site, or we do it for you. We host, monitor and keep it current as your sizing charts, ingredients and policies change. You never maintain it.
Built to refuse a guess, not just answer a question.
Most chatbot builders optimize for sounding confident. In this category confidence without a source is the risk, not the feature, especially the moment a question drifts from "what does the bag say" to "is my dog okay." Here is what that means in practice.
What you get
- An agent trained on your own sizing, ingredient and shipping pages, live with one line of code
- Answers that cite the page they came from, so a sizing or ingredient claim is checkable
- A hard refusal on anything that drifts toward veterinary or medical advice, every time
- A handoff to your team the moment a question needs a human, or a vet
What you skip
- A bot that guesses at a symptom, a dose or a diagnosis because a customer asked, when it has no medical capability at all
- A sizing answer that rounds up to whatever chart size sounds closest, instead of stating your real chart and its caveats
- Per-seat or per-conversation bills that grow when your customer count grows
- A long-term contract; it runs month to month with no lock-in
One flat build fee, one flat monthly.
No per-seat charges, no per-conversation meter. The monthly covers hosting, the AI usage of a typical shop, monitoring, and re-indexing when your sizing chart, ingredients or shipping rules change. You see it working on your real site before you pay anything.
Free demo on your real site first. You only pay once you have tested it and want it live, and you can cancel any time.
Pet brand questions, answered.
Will it give veterinary or medical advice?
No, and this is the one line it never crosses. It is a support agent, not a veterinarian: it has no capability to diagnose a symptom, judge whether something is normal, or suggest a dose or treatment. It answers from your published policies and product pages, and any question that drifts toward a medical judgment about an animal's health gets handed to your team, every time, rather than answered.
Will it guess at a sizing recommendation?
No. It states exactly what your sizing chart says for the weight, breed or measurement a customer gives it, including any caveat your chart itself makes, such as recommending a direct measurement over a weight guess. If a customer's animal falls outside what your chart covers, it says so instead of picking a size.
Can it handle ingredient and allergy questions?
It states exactly what your ingredient and allergen pages publish. It does not confirm a product is safe for a specific allergy or sensitivity beyond what your pages say, since that can depend on manufacturing details your site may not cover, and it hands that off rather than reassuring a customer either way from a guess.
Does it know about cold-chain and weight-based shipping?
Yes, from your own published shipping policy. If you ship fresh or frozen food differently than dry treats or gear, the agent answers with the rule for that specific product type rather than one generic shipping line applied to everything you sell.
Can it explain your policy on returning opened food or treats?
Yes, and it states your actual policy rather than assuming standard retail return terms apply, since many pet brands are stricter on opened consumables than on unopened gear. If your policy does not cover a specific situation, it says so and offers to pass the question to your team.
Can I feed it a sizing chart or ingredient sheet directly?
Yes. Anything published on your site, plus a PDF, spreadsheet or document you hand us directly, becomes something the agent can answer from, cited back to the page or file it came from.
What happens when a question is genuinely outside what my site says?
It tells the customer it is not sure and offers to pass them to you, rather than inventing a size, an ingredient or a policy. A confident wrong answer is worse than none, and where an animal's health or fit is involved it can be worse than an ordinary support miss.
Do I need any technical skills to set it up?
No. You send us your website URL, we build and tune the agent, and going live is a single line of code that we can add for you. There is no dashboard to master and no content to write yourself.
How much does it cost?
A flat $2,500 one-time build fee and $400 per month, with a free demo on your real site first. The monthly covers hosting, the AI usage of a typical shop, monitoring and re-indexing. There are no per-seat or per-conversation charges.
See it working on your real site.
Give us your website URL and we build a working demo of your agent, usually within 2 business days. You get a private link to test it, including your own sizing and ingredient questions, before any commitment. No call, no credit card.