An AI support agent built for how a handmade or made-to-order shop actually sells.
Selling handmade, custom or made-to-order goods means your support load is not one shipping policy, it is several: a shorter wait for what is already in stock, a longer one for what is made after the order comes in, and rules that change the moment a buyer customizes something. Helpforge trains your agent on your own pages so it keeps stock and custom straight, states a policy's real scope instead of guessing at it, and says it is not sure rather than inventing a rule that was never yours.
No support team, no dashboard to learn, no per-seat bills. You give us a URL, we do the rest.
If I get it monogrammed, can I still return it?
Once an item is customized or monogrammed it becomes final sale and cannot be returned. Uncustomized items can still be returned within the normal window. Returns policy
Does that also void the warranty?
The pages I have do not say that customizing an item affects the warranty, only the return window, so I will not guess either way. I can pass this to the team so they can give you a definite answer.
The questions a handmade shop answers over and over.
A production retailer has one lead time and one return policy. A handmade or made-to-order shop usually has several, and the buyer has to ask before ordering, not after. An agent trained on your own pages answers correctly and cites the page it came from.
"Ships now" and "made when ordered" are two different promises. The agent reads which items are stocked and which are built to order, and answers each one with its own real lead time instead of quoting one number for everything you sell.
The right timeline for the specific item, not an average that is wrong for most of them.A monogram, a custom size or a made-to-order build usually changes the return rule. This is exactly where a generic chatbot tends to blur an exception from one product into an answer about another. Helpforge is built to keep a policy inside the scope it was actually written for, and to say so plainly when a page does not cover the visitor's exact case.
A real boundary, stated as the page states it, not a guess dressed up as a rule.Handmade goods are often sized differently from a mass-market chart. If your own pages explain how a piece fits or how to measure for it, the agent answers from that, and hands off a question it genuinely cannot settle from your content instead of inventing a size.
Fewer wrong-size orders, fewer exchanges to process by hand.Materials like leather, wood or hand-finished metal usually come with real care instructions. The agent answers those from your own care guide rather than generic advice, and still declines anything your pages do not actually say.
Your instructions, in your words, every time.Done-for-you, in three steps.
You do not build anything, learn a dashboard, or write a single answer. The whole point of done-for-you is that the work is ours.
Share your website URL
Give us your address and anything extra, like a care guide or a sizing PDF. That is all we need to start. No account to set up, no code to touch yet.
We build and tune it
We read up to 120 pages of your site, policy and product pages first, ground the agent in them, and send you a private demo on your real content, usually within 2 business days. You test it, including the customization and lead-time questions, and we tune it with you.
One line goes live
When you are happy, you paste one line of code onto your site, or we do it for you. We host, monitor and keep it current as your catalog and policies change. You never maintain it.
Built for policies that are not one-size-fits-all.
Most chatbot builders are trained to answer in general terms. A handmade or made-to-order shop cannot afford general terms, because the exceptions are the whole business. Here is what that means in practice.
What you get
- An agent trained on your own site, live with one line of code
- Answers that cite the page they came from, so they are checkable
- A policy that stays inside the scope it was actually written for
- A handoff to you the moment a customer needs a human
What you skip
- One generic lead time quoted for both stock and made-to-order
- A bot that borrows an exception from one product and applies it to another
- Per-seat or per-conversation bills that grow when you succeed
- A long-term contract; it runs month to month with no lock-in
One flat build fee, one flat monthly.
No per-seat charges, no per-conversation meter. The monthly covers hosting, the AI usage of a typical shop, monitoring, and re-indexing when your catalog or policies change. You see it working on your real site before you pay anything.
Free demo on your real site first. You only pay once you have tested it and want it live, and you can cancel any time.
Handmade and made-to-order questions, answered.
Can it tell the difference between stock and made-to-order items?
Yes. It reads how you describe each item on your own pages and answers with that product's real lead time, rather than one number for your whole catalog. If your site does not make the split clear for a given item, it says so instead of guessing.
Will it apply a customization exception to the wrong item?
That is the specific failure we build against. A generic chatbot can pick up a rule written for one product, such as "non-returnable once customized," and repeat it for an unrelated question about a different item. Helpforge is built to keep a policy's stated scope attached to what it actually covers, and to say a page does not address something rather than settle it either way from a guess.
Can I feed it my care and materials guide?
Yes. Anything published on your site, plus a PDF or document you hand us directly, becomes something the agent can answer from, cited back to the page or file it came from.
What happens when a question is genuinely outside what my site says?
It tells the customer it is not sure and offers to pass them to you, rather than inventing a lead time, a size or a return exception. A confident wrong answer is worse than none, especially on a handmade item where the rules are already less standard than a big retailer's.
Do I need any technical skills to set it up?
No. You send us your website URL, we build and tune the agent, and going live is a single line of code that we can add for you. There is no dashboard to master and no content to write yourself.
How much does it cost?
A flat $2,500 one-time build fee and $400 per month, with a free demo on your real site first. The monthly covers hosting, the AI usage of a typical shop, monitoring and re-indexing. There are no per-seat or per-conversation charges.
How long until it is live on my site?
We usually have a working demo trained on your real content within 2 business days of getting your URL. You test it, including your own stock-versus-custom and return questions, then it goes live with one line of code whenever you are ready. If it is not useful, the demo simply expires and you owe nothing.
See it working on your real site.
Give us your website URL and we build a working demo of your agent, usually within 2 business days. You get a private link to test it, including your own lead-time and customization questions, before any commitment. No call, no credit card.