An AI support agent that knows your billing cycle, not just your product.
A subscription or membership business gets a support load a one-time-purchase store never sees: skip a shipment, pause a membership, swap this month's box, "why was I charged again," a failed card that needs retrying. Every one of those questions has a timing- and policy-specific answer sitting on your own billing and cancellation pages. Helpforge trains your agent on those pages so it answers correctly, and it hands off the moment a question needs an actual change made to someone's account rather than an explanation of your policy.
No support team, no dashboard to learn, no per-seat bills. You give us a URL, we do the rest.
If I skip next month's box, will I still be charged?
Your billing FAQ states that skipping a shipment through the skip option before the monthly cutoff means you are not charged for that cycle, and your subscription simply resumes the following month. There is no fee for skipping. Billing and shipments FAQ
Can you go ahead and skip it for me and refund last month too?
I can't make changes to your account or issue a refund myself, so I can't skip this month or process that for you directly. I can pass this along to the team so they can take care of both.
The questions a subscription business answers over and over.
Recurring billing means recurring confusion: the same handful of timing and policy questions arrive every cycle, from a different member each time. A generic chatbot answers in generalities. An agent trained on your own billing and cancellation pages answers with your actual cutoff dates, your actual refund policy, and your actual proration rule, and cites the page it came from.
"Can I skip this month" or "can I pause my membership for the summer" are the single most common message a recurring-billing business gets. The agent reads what your own account-management pages say about skip windows, pause limits and cutoff dates, and states them exactly, rather than guessing at a deadline your pages never gave it.
Your real cutoff dates, not a friendlier guess.A member who cancels partway through a billing period wants to know exactly what they get back, and a wrong answer here turns into a chargeback. The agent answers from your published proration and refund policy, states it plainly, and hands off anything your pages do not spell out rather than inventing a number.
What your refund policy page actually states.A member sees a second charge and assumes it is a mistake, when it is usually just the billing cycle they signed up for. The agent reads your terms and billing FAQ and explains the actual renewal cadence and charge date in plain language, cited back to the page, instead of a canned "sorry for the confusion" that answers nothing.
Your real renewal cadence, explained plainly."My card declined, when will you try again" and "will I lose my spot if my payment fails" are urgent to the member and specific to your own dunning setup. The agent answers from what your pages publish about retry timing and grace periods, and it does not promise a specific outcome your pages do not state.
The published retry and grace-period policy.Done-for-you, in three steps.
You do not build anything, learn a dashboard, or write a single answer. The whole point of done-for-you is that the work is ours.
Share your website URL
Give us your address and anything extra, like a billing FAQ or cancellation policy page. That is all we need to start. No account to set up, no code to touch yet.
We build and tune it
We read up to 120 pages of your site, billing, cancellation and membership terms first, ground the agent in them, and send you a private demo on your real content, usually within 2 business days. You test it, including your hardest billing question, and we tune it with you.
One line goes live
When you are happy, you paste one line of code onto your site, or we do it for you. We host, monitor and keep it current as your billing terms, plans and policies change. You never maintain it.
Built to refuse a guess, not just answer a question.
Most chatbot builders optimize for sounding confident. For recurring billing, confident and wrong is a real cost: a bad answer on a refund becomes a chargeback, and a bad answer on a cancellation date becomes a support ticket and an angry member. Here is what that means in practice.
What you get
- An agent trained on your own billing and cancellation pages, live with one line of code
- Answers that cite the page they came from, so a refund or proration claim is checkable
- A plain "I can't do that" on account changes, refunds and cancellations, every time
- A handoff to your team the moment a member needs an actual account change made
What you skip
- A bot that guesses at a refund amount or a cutoff date because it sounds plausible, when it has no connection to your billing system
- A bot that pauses, cancels or modifies a subscription itself; it can only answer from your published policy and hand off the actual change
- Per-seat or per-conversation bills that grow when your member count grows
- A long-term contract; it runs month to month with no lock-in
One flat build fee, one flat monthly.
No per-seat charges, no per-conversation meter, and the price does not depend on your member count. The monthly covers hosting, the AI usage of a typical subscription business, monitoring, and re-indexing when your billing terms change. You see it working on your real site before you pay anything.
Free demo on your real site first. You only pay once you have tested it and want it live, and you can cancel any time.
Subscription and membership business questions, answered.
Can it actually skip, pause or cancel a subscription for someone?
No, and it will say so rather than pretend to. The agent has no connection to your billing or subscription-management system, so it cannot change, pause, skip or cancel anyone's account. It answers from your published policy on how to do those things, and hands the request to your team when the member needs the change made.
Can it calculate an exact prorated refund amount?
No, and it will say so rather than guess. Proration depends on the member's actual billing date and account state, which the agent cannot see. It states your published proration policy and process, and passes the specific request to your team for the actual figure.
Can it explain why someone was charged on a specific date?
It explains your published billing cycle and renewal terms clearly, which resolves most "why was I charged" questions. It cannot look up an individual member's account or billing history, so anything account-specific gets handed off to your team.
How does it handle failed-payment and retry questions?
It answers from what your pages publish about payment retry timing and any grace period before access is affected. It does not check whether a specific payment actually went through, since it has no access to your billing system, and hands that off to your team.
Can I feed it our billing FAQ or terms directly?
Yes. Anything published on your site, plus a PDF, spreadsheet or document you hand us directly, becomes something the agent can answer from, cited back to the page or file it came from.
What happens when a question is genuinely outside what our site says?
It tells the member it is not sure and offers to pass them to your team, rather than inventing a refund amount, a cutoff date, or an outcome your pages never stated. A confident wrong answer on billing costs you a chargeback or a support ticket either way.
Do I need any technical skills to set it up?
No. You send us your website URL, we build and tune the agent, and going live is a single line of code that we can add for you. There is no dashboard to master and no content to write yourself.
How much does it cost?
A flat $2,500 one-time build fee and $400 per month, with a free demo on your real site first. The price does not depend on your member count. There are no per-seat or per-conversation charges.
See it working on your real site.
Give us your website URL and we build a working demo of your agent, usually within 2 business days. You get a private link to test it, including your own billing and cancellation questions, before any commitment. No call, no credit card.