An AI support agent built for how an outdoor gear brand actually sells.
A number on your product page is not decoration when it goes into the backcountry with someone. A warmth rating, a weight, a fabric spec, all of it carries real consequence if it is wrong. Helpforge trains your agent on your own pages so it states exactly what they say about specs, warranty and repairs, and refuses to confirm anything they do not, such as whether a piece pairs with gear you never mentioned.
No support team, no dashboard to learn, no per-seat bills. You give us a URL, we do the rest.
Will this quilt pair with a wide sleeping pad?
Your product page gives the quilt's temperature rating and fill weight, but it does not say anything about pad width or compatibility with a specific pad model. I do not want to guess on that, so I cannot confirm it fits yours. I can pass this to the team so they can give you a real answer. Product spec
Is this really covered for life, no matter what happens to it?
Not quite as broad as "no matter what." Your warranty page covers defects in materials and workmanship, not normal wear or damage from use. I can walk you through what's actually covered, or point you to the repair form if this sounds like normal wear.
The questions an outdoor gear brand answers over and over.
A generic chatbot answers these in a generic way. Your customers are asking about a specific temperature rating, a specific warranty claim, or whether two products actually work together, and a confident wrong answer on any of the three can matter a lot further from home than a returned order. An agent trained on your own pages answers what it can and cites the page it came from.
A temperature rating or a fill weight is not marketing copy, it is a number someone plans a trip around. The agent reads what your pages actually publish about warmth, weight and materials, states it exactly, and refuses to round it up or soften it into a friendlier-sounding answer.
The real published number, not a reassuring guess.Customers often lead with a broader claim than your warranty actually makes, "covered for life no matter what." The agent states the real, published terms instead of confirming the friendlier premise, and it does this from your warranty page, not from what would make the customer happiest to hear.
The stated terms, not the flattering version of them."Will this work with the pad, pack or shelter I already own" is one of the most common questions in this category, and it is exactly the kind a bot is tempted to answer with a confident guess. The agent confirms compatibility only when your pages say so explicitly, and hands off anything they do not cover rather than settling it either way.
Says what the page says, refuses what it does not.Technical gear is often repaired rather than replaced, and a made-to-order build has its own lead time separate from what ships off the shelf. The agent reads your real repair process and lead times and answers with those, not a single generic shipping estimate applied to everything you sell.
Your real process, not a one-size answer.Done-for-you, in three steps.
You do not build anything, learn a dashboard, or write a single answer. The whole point of done-for-you is that the work is ours.
Share your website URL
Give us your address and anything extra, like a spec sheet or a warranty PDF. That is all we need to start. No account to set up, no code to touch yet.
We build and tune it
We read up to 120 pages of your site, product spec, warranty and repair pages first, ground the agent in them, and send you a private demo on your real content, usually within 2 business days. You test it, including your hardest spec or warranty question, and we tune it with you.
One line goes live
When you are happy, you paste one line of code onto your site, or we do it for you. We host, monitor and keep it current as your specs, warranty terms and lead times change. You never maintain it.
Built to refuse a guess, not just answer a question.
Most chatbot builders optimize for sounding confident. In this category confidence without a source is the risk, not the feature, especially when a customer is trusting a number to hold up somewhere remote. Here is what that means in practice.
What you get
- An agent trained on your own site, live with one line of code
- Answers that cite the page they came from, so a spec is checkable
- A hard refusal on any compatibility or spec your pages do not explicitly state
- A handoff to you the moment a customer needs a human
What you skip
- A bot that confirms a pad, pack or shelter pairs with your gear because the words are nearby, when your page never actually said that
- A warranty answer that agrees with whatever the customer hoped to hear
- Per-seat or per-conversation bills that grow when you succeed
- A long-term contract; it runs month to month with no lock-in
One flat build fee, one flat monthly.
No per-seat charges, no per-conversation meter. The monthly covers hosting, the AI usage of a typical shop, monitoring, and re-indexing when your specs or warranty terms change. You see it working on your real site before you pay anything.
Free demo on your real site first. You only pay once you have tested it and want it live, and you can cancel any time.
Outdoor gear questions, answered.
Will it guess about warmth ratings, weight or other specs?
No. It states exactly what your product pages publish about warmth, weight and materials, and if a visitor asks something those pages do not cover, it says so and offers to pass the question to your team rather than rounding a number in either direction.
Can it handle warranty and repair questions honestly?
Yes. It answers from your actual warranty and repair pages, including the real scope of what is covered, and does not agree with a broader claim than your policy actually makes. It can also point a customer to your repair process for something that sounds like normal wear rather than a defect.
Will it confirm whether two products are compatible?
Only when your own pages say so explicitly. Compatibility with gear you did not describe, such as a specific pad or shelter model, is exactly the kind of question it refuses to settle from a guess, and it offers a handoff instead.
Can I feed it a spec sheet or warranty PDF directly?
Yes. Anything published on your site, plus a PDF, spreadsheet or document you hand us directly, becomes something the agent can answer from, cited back to the page or file it came from.
Does it know the difference between in-stock and made-to-order items?
Yes, from how you describe each item on your own pages, including a separate lead time for a made-to-order build versus something that ships off the shelf. If your site does not make the split clear for a given item, it says so instead of guessing.
What happens when a question is genuinely outside what my site says?
It tells the customer it is not sure and offers to pass them to you, rather than inventing a spec, a compatibility claim or a warranty term. A confident wrong answer is worse than none, and on gear people take into the field it can be worse than an ordinary support miss.
Do I need any technical skills to set it up?
No. You send us your website URL, we build and tune the agent, and going live is a single line of code that we can add for you. There is no dashboard to master and no content to write yourself.
How much does it cost?
A flat $2,500 one-time build fee and $400 per month, with a free demo on your real site first. The monthly covers hosting, the AI usage of a typical shop, monitoring and re-indexing. There are no per-seat or per-conversation charges.
See it working on your real site.
Give us your website URL and we build a working demo of your agent, usually within 2 business days. You get a private link to test it, including your own spec and warranty questions, before any commitment. No call, no credit card.