An AI support agent built for how a beauty brand actually sells.
A beauty or skincare brand's support load is its own category: a shade or skin-type match a customer needs to get right before they buy, an ingredient or fragrance question tied to a real sensitivity, a balm or serum that cannot sit in a hot mailbox without separating, and a return on something already opened because it was not the right fit. Helpforge trains your agent on your own ingredient, shade and shipping pages so it answers those exactly, and it draws one hard line no beauty brand can soften: it is a support agent, not a dermatologist, and it never gives medical or skin-health advice.
No support team, no dashboard to learn, no per-seat bills. You give us a URL, we do the rest.
I have combination skin, is the Rose Clay Mask too drying, or is that just for oily skin?
Your product page lists the Rose Clay Mask for oily and combination skin, and recommends limiting it to twice a week on drier areas like the cheeks if you are prone to tightness. It is not formulated for dry or sensitive skin types. Product page
I've had some redness since I started using it, is that normal or should I stop?
I can't tell you whether that's normal or something to stop for, that's a question for a dermatologist, not something I'm able to judge. I can tell you exactly what's in it if that helps you talk it through with them. I'll also flag this for our team.
The questions a beauty brand answers over and over.
A generic chatbot answers these in a generic way, and generic is exactly the wrong register for a product going on someone's skin. An agent trained on your own pages answers with your actual shade guide, your actual ingredient list and your actual shipping and return rules, and cites the page it came from.
"Will this shade match my undertone" or "is this right for oily skin" is one of the most common messages a beauty brand gets, and a wrong match is a return at best and a bad first impression of the brand at worst. The agent reads your real shade guide or product description and states the match it actually gives, including any caveat your own page makes about testing a shade in person first.
Your real shade guide, not a rounded-off guess.A customer asking "does this contain fragrance" or "is this sulfate-free" wants the actual ingredient list, not a reassuring summary. The agent states exactly what your ingredient and formulation pages publish, including anything they do not cover, such as trace allergens from shared manufacturing, rather than filling the gap with a guess.
The real ingredient list, cited to the page.Balms, certain serums and some natural formulas can separate or melt in transit, and a customer wants to know before they order in July, not after a jar arrives broken down. The agent answers from your published shipping policy on transit windows, packaging and any seasonal handling, instead of quoting one generic shipping line for everything you sell.
Your real shipping rules, by product type."I opened it and it's not right for me, can I return it" is a routine question with a policy that is usually stricter than general retail, for hygiene reasons. The agent states your actual opened-product return policy plainly, rather than assuming standard retail terms apply, and hands off anything your policy does not directly answer.
Your real return terms on opened product.Done-for-you, in three steps.
You do not build anything, learn a dashboard, or write a single answer. The whole point of done-for-you is that the work is ours.
Share your website URL
Give us your address and anything extra, like a shade guide or an ingredient list. That is all we need to start. No account to set up, no code to touch yet.
We build and tune it
We read up to 120 pages of your site, shade, ingredient and shipping pages first, ground the agent in them, and send you a private demo on your real content, usually within 2 business days. You test it, including your hardest ingredient or shade question, and we tune it with you.
One line goes live
When you are happy, you paste one line of code onto your site, or we do it for you. We host, monitor and keep it current as your shade guide, ingredients and policies change. You never maintain it.
Built to refuse a guess, not just answer a question.
Most chatbot builders optimize for sounding confident. In this category confidence without a source is the risk, not the feature, especially the moment a question drifts from "what's in the jar" to "is this okay on my skin." Here is what that means in practice.
What you get
- An agent trained on your own shade, ingredient and shipping pages, live with one line of code
- Answers that cite the page they came from, so a shade or ingredient claim is checkable
- A hard refusal on anything that drifts toward dermatological or medical advice, every time
- A handoff to your team the moment a question needs a human, or a dermatologist
What you skip
- A bot that guesses whether a reaction is normal or judges a skin condition, when it has no medical capability at all
- A shade answer that rounds up to whatever sounds closest, instead of stating your real guide and its caveats
- Per-seat or per-conversation bills that grow when your customer count grows
- A long-term contract; it runs month to month with no lock-in
One flat build fee, one flat monthly.
No per-seat charges, no per-conversation meter. The monthly covers hosting, the AI usage of a typical shop, monitoring, and re-indexing when your shade guide, ingredients or shipping rules change. You see it working on your real site before you pay anything.
Free demo on your real site first. You only pay once you have tested it and want it live, and you can cancel any time.
Beauty brand questions, answered.
Will it give dermatological or medical advice about my skin?
No, and this is the one line it never crosses. It is a support agent, not a dermatologist: it has no capability to judge whether a reaction is normal, diagnose a skin condition, or recommend a treatment. It answers from your published policies and product pages, and any question that drifts toward a medical judgment about someone's skin gets handed to your team, every time, rather than answered.
Will it guess at a shade or skin-type match?
No. It states exactly what your shade guide or product page says for the skin tone, type or concern a customer describes, including any caveat your own page makes, such as recommending an in-person or sample test before committing. If a customer's situation falls outside what your page covers, it says so instead of picking a shade.
Can it handle ingredient, fragrance and allergen questions?
It states exactly what your ingredient and formulation pages publish. It does not confirm a product is safe for a specific allergy or sensitivity beyond what your pages say, since that can depend on manufacturing details your site may not cover, and it hands that off rather than reassuring a customer either way from a guess.
Does it know about heat-sensitive or fragile shipping?
Yes, from your own published shipping policy. If a balm, serum or natural formula ships differently than the rest of your line, the agent answers with the rule for that specific product type rather than one generic shipping line applied to everything you sell.
Can it explain your policy on returning opened or used cosmetics?
Yes, and it states your actual policy rather than assuming standard retail return terms apply, since many beauty brands are stricter on opened product than on unopened goods, for hygiene reasons. If your policy does not cover a specific situation, it says so and offers to pass the question to your team.
Can I feed it an ingredient list or safety data sheet directly?
Yes. Anything published on your site, plus a PDF, spreadsheet or document you hand us directly, becomes something the agent can answer from, cited back to the page or file it came from.
What happens when a question is genuinely outside what my site says?
It tells the customer it is not sure and offers to pass them to you, rather than inventing a shade, an ingredient or a policy. A confident wrong answer is worse than none, and where someone's skin is involved it can be worse than an ordinary support miss.
Do I need any technical skills to set it up?
No. You send us your website URL, we build and tune the agent, and going live is a single line of code that we can add for you. There is no dashboard to master and no content to write yourself.
How much does it cost?
A flat $2,500 one-time build fee and $400 per month, with a free demo on your real site first. The monthly covers hosting, the AI usage of a typical shop, monitoring and re-indexing. There are no per-seat or per-conversation charges.
See it working on your real site.
Give us your website URL and we build a working demo of your agent, usually within 2 business days. You get a private link to test it, including your own shade and ingredient questions, before any commitment. No call, no credit card.