Your customers ask the same questions all day. Your website should answer them.
Helpforge builds, trains, and runs a custom AI support agent on your website. It answers from your content (products, policies, pricing, docs) 24/7, in a widget that takes one line of code to install. Completely done-for-you.
The agent on this page is the product, trained on this website. Not a recording, and not a mock-up of one.
Press a question and our own agent answers it here, from these pages, and links the page it used. These are the questions our own agent is tested against on every change we make to it.
Done-for-you means done. For you.
No prompt engineering, no dashboards to learn, no "AI strategy." You send us your website address; we hand you back a working support agent.
We train it on your content
We index your website, docs, FAQs and any material you send us. Your agent answers only from that knowledge. It doesn't make things up, and it says so when it doesn't know.
You review a live demo
Before you pay anything, you test a working demo of your agent trained on your real content. We tune tone, escalation rules, and answers until you're happy.
One line of code, live in 48h
Paste a single script tag (or send your developer our one-paragraph instructions) and the agent is live. We host it, monitor it, and keep it updated as your site changes.
Support that scales without hiring.
Answers 24/7, in seconds
Most support questions are pre-sale questions in disguise. Every "do you ship to…?" answered at 11pm is a sale you didn't lose. Here is how it helps reduce cart abandonment.
Deflects the repetitive 70%
Returns, opening hours, pricing tiers, compatibility: the questions your inbox is full of get answered instantly, so the humans handle only what actually needs a human. Here is how to reduce customer support tickets for good.
Escalates gracefully
When someone's upset, asks about billing disputes, or just wants a person, the agent hands off to your email. It never improvises where it shouldn't.
Every claim we make is a test we run.
The reason to trust a support agent is not that its vendor sounds confident about it. These are measurements of what we run today, not projections.
Simple, flat, no per-seat games.
One build fee, one monthly fee. The monthly covers hosting, the AI usage of a typical business, monitoring, and content re-indexing when your site changes. Want the full breakdown? Here is what an AI support agent costs, and why flat pricing beats a per-conversation meter. Or estimate what your support questions cost you today with your own numbers. Full detail, including how this compares to paying per seat, is on the pricing page.
- Custom agent trained on your site & docs
- Branded widget matching your design
- Tone, escalation & policy tuning with you
- Hosting, monitoring & AI usage included
- Monthly content re-index + transcript review
- Cancel any time, no lock-in
- We build a working demo on your real website
- You test it before paying anything
- No call required, everything async
- Demo link delivered within 2 business days
Safe to put your name on.
Your agent answers customers under your brand, so how it behaves and what happens to the data are the whole game. Here it is in plain terms. The full detail lives on our security page.
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Your data never trains the model
Your content and your customers' messages are used only to answer your visitors. They are never used to train the underlying AI.
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One tenant, one boundary
Each client's content and transcripts are isolated. Your agent can read your knowledge and nothing else, and no other business can reach yours.
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It says "I don't know" on purpose
When the answer is not in your content, the agent declines and offers a human instead of inventing a policy you never wrote. Here is how we prevent hallucinations.
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Keys stay server-side
API keys live in the backend, never in the widget or your page source. The public widget only ever sees a visitor's question and the reply. More on how we keep data secure.
Fair questions.
Will it make things up to my customers?
It's built not to. The agent answers only from your indexed content. When the answer isn't there, it says it doesn't know and offers your team's contact. That behavior is a hard rule, not a suggestion. You'll see it yourself in the demo before paying. Here is why AI chatbots hallucinate and how we prevent it.
What AI does it run on?
Google's Gemini models, a current frontier model family, for both understanding your content and writing answers. Model usage for a typical business's chat volume is included in the monthly fee, and your data is never used to train the model.
Does it support customers who write in another language?
Yes. It replies in whichever language a visitor writes in, German, French, Spanish and more, with the same citations and the same honest refusal when the answer is not in your content. There is nothing for you to translate and no extra fee for it. Here is how the multilingual support actually works.
What do you need from us?
Your website URL. That's genuinely it to get a demo. For launch, we'll additionally ask for your preferred tone, an escalation email, and any internal docs you want included.
How does installation work?
One script tag before </body>, the same way you'd install any analytics tool. Works on Shopify, WooCommerce, BigCommerce, WordPress, Webflow, Squarespace, Wix, and custom sites.
What happens to chat transcripts?
They're stored securely so we can monitor quality and improve answers, and they're yours: we can export them to you monthly. We don't sell or share data, and the widget collects no personal information unless a visitor types it. Here is how we keep your customers' data secure.
Why not just use a chatbot SaaS myself?
You can! The difference is who does the work. DIY tools give you a dashboard and wish you luck with prompts, ingestion, tone, and edge cases. We hand you a finished agent, tuned by people who do this every day, and we keep running it. See our solutions by industry for a quick overview, or go deeper: here is the honest guide to adding an AI chatbot to your website, what it looks like for an online store, what it looks like for a SaaS product with a docs site, why done-for-you fits a small business without a support team, how it handles a handmade or made-to-order shop, how it handles a food or beverage brand, how it handles an outdoor gear brand, how it handles an apparel brand, how it handles a pet brand, how it handles a beauty or skincare brand, how it handles a specialty or gift goods brand, how it handles a home service or trade business, how it handles a moving or relocation company, how it handles an auto repair shop, how it handles a gym or fitness studio, how it handles a travel or tour operator, how it handles a boutique creative or marketing agency, how it handles a clinic or wellness practice, how it handles a subscription or membership business, how an agent compares to staffing live chat, if you are not sure it is time yet, the signs your support load has outgrown you, and whichever vendor you are looking at, including us, here is how to evaluate an AI support agent vendor, what you actually get to see once it is running is the insight report and what it shows you, and if it hits a question it cannot answer, here is what actually happens when it hands off to a person, if you want to know why every answer links back to a real page, here is how source citations work, if you have a policy PDF or price list rather than a web page, here is how document uploads work, if you want it to look like your own product rather than ours, here is how custom branding works, if you want everything it can do listed in one place, here is the full feature list, if you want the full walkthrough, here is how the whole process works, and if you want every guide above in one place, here is the full guides index.
Get a free demo, trained on your website.
Fill this in and we'll build a working demo of your agent, usually within 2 business days. You'll get a private link to test it. No call, no commitment.