An AI support agent built for how an auto repair shop actually runs.
Almost everyone who calls or messages a repair shop is asking one of a handful of things: roughly what a job costs, whether the diagnostic fee counts toward the repair if they go ahead, how long the warranty on the work actually runs, and when a backordered part will show up. None of those come with a sight-unseen diagnosis attached, because a real read on what's wrong with a car needs a technician who has actually looked at it. Helpforge trains your agent on your own site so it explains how your estimate, warranty and parts process actually work, and it draws one line no repair shop can soften: it never diagnoses a specific vehicle problem from a description, and it never books a service appointment itself.
No support team, no dashboard to learn, no per-bay bills. You give us a URL, we do the rest.
What's your diagnostic fee, and does it come off the repair if I go ahead?
Your estimates page lists a $120 diagnostic fee for a check engine light or general drivability concern, and states it's applied toward the repair cost if you approve the work the same day. If you decline the repair or need more time to decide, the fee still covers the technician's time. Diagnostic fees and estimates
Good to know. My check engine light just came on and there's a rattling sound near the front end, what's wrong with it?
I can't tell you what's causing a sound or a warning light without a technician actually looking at the car, that's a real diagnosis and it needs eyes and tools on the vehicle. I can pass this along so your team can get it on the schedule for a look.
The questions an auto repair shop answers over and over.
A generic chatbot answers these in a generic way, and generic is the wrong register for a job involving someone's only car. A customer is asking about your actual fee policy, your real warranty terms, or when their car will actually be ready, and a confident wrong answer on any of the three either costs you the job or costs you a comeback you never should have taken. An agent trained on your own pages answers what it can and cites the page it came from.
"Roughly what would this cost" is the first question almost every customer asks, and a real answer needs a technician's eyes on the car. The agent explains how your diagnostic fee and estimate process actually work, whether the fee is waived or applied toward the repair if the customer proceeds, and states any published flat-rate or starting price for common jobs like an oil change or brake pads exactly, but it never invents a price for a specific problem it has not seen.
Your real fee policy, never a made-up repair price."What's covered if this breaks again" is the question that decides whether a customer trusts your shop with the next job too. The agent reads your published warranty page and explains the real terms, parts warranty versus labor warranty, and how long each runs, instead of a vague "everything's guaranteed" that means nothing until there's a comeback.
Your real warranty terms, cited to the page.A repair waiting on a part is the single most common reason a promised pickup date slips, and a vague "it'll be a few days" is worse than an honest one. The agent explains your published policy on how parts are sourced, OEM versus aftermarket, and typical backorder timelines, and says plainly when an exact ETA needs a call to your supplier that only your team can make.
Your real sourcing process, never a guessed ETA.Whether a customer can leave the car overnight, get a ride home, or borrow a loaner during the repair often decides whether they book with you or the shop down the street. The agent answers from your published drop-off and pickup logistics and your loaner or courtesy vehicle policy if you offer one, and says so plainly if you don't, instead of assuming a perk your shop never promised.
Your real logistics, not an assumed courtesy car.Done-for-you, in three steps.
You do not build anything, learn a dashboard, or write a single answer. The whole point of done-for-you is that the work is ours.
Share your website URL
Give us your address and anything extra, like a rate sheet or your warranty policy. That is all we need to start. No account to set up, no code to touch yet.
We build and tune it
We read up to 120 pages of your site, estimate, warranty and service pages first, ground the agent in them, and send you a private demo on your real content, usually within 2 business days. You test it, including your toughest pricing question, and we tune it with you.
One line goes live
When you are happy, you paste one line of code onto your site, or we do it for you. We host, monitor and keep it current as your rates, warranty terms and parts policies change. You never maintain it.
Built to refuse a guess, not just answer a question.
Most chatbot builders optimize for sounding confident. For a shop working on someone's only car, confident and wrong is a real risk on two fronts: a diagnosis nobody on your team actually made, and an appointment nobody on your service writers actually confirmed. Here is what that means in practice.
What you get
- An agent trained on your own site, live with one line of code
- Answers that cite the page they came from, so a warranty claim is checkable
- A plain "I can't diagnose that" on any specific vehicle problem, every time
- A handoff to your team the moment a caller needs a real diagnosis or wants to book
What you skip
- A bot that guesses what a noise or a warning light means, because a caller pressed for an answer
- A booked service appointment nobody on your team actually confirmed
- Per-bay or per-conversation bills that grow when you succeed
- A long-term contract; it runs month to month with no lock-in
One flat build fee, one flat monthly.
No per-bay charges, no per-conversation meter. The monthly covers hosting, the AI usage of a typical repair shop, monitoring, and re-indexing when your rates or warranty terms change. You see it working on your real site before you pay anything.
Free demo on your real site first. You only pay once you have tested it and want it live, and you can cancel any time.
Auto repair shop questions, answered.
Can it diagnose what's wrong with my car?
No, and it will say so rather than guess. Diagnosing a specific vehicle problem, a noise, a warning light, a drivability issue, needs a technician who has actually looked at the car, so the agent explains your general diagnostic process and estimate policy instead, and offers to pass the question along for a real look.
Can it quote a price for my repair before you've seen it?
No, not a firm one. It states any published flat-rate or starting price for common jobs like an oil change, brake pads or a battery, and explains your diagnostic fee policy, but it never invents an exact price for a specific problem it has not diagnosed.
Can it book a service appointment?
No. It does not connect to a scheduling system or a service writer's calendar, so it cannot confirm or book a specific time. It explains how booking works on your site and hands the caller to your team to actually schedule it.
Does it know if the diagnostic fee applies toward the repair?
Yes, from your published policy. It states whether the fee is waived or credited toward the repair cost if the customer approves the work, and when it applies regardless, instead of leaving that ambiguous until the invoice.
Does it know our actual warranty terms on parts and labor?
Yes, from your published warranty page. It explains the real terms, including how long parts and labor are each covered and what voids the warranty, instead of a vague assurance that everything is guaranteed.
Can it tell me how long a backordered part will take?
It explains your published policy on how parts are sourced and typical backorder timelines, but an exact ETA for a specific part usually needs a call to your supplier, and the agent says so rather than guessing a date.
Does it know if you offer a loaner or courtesy vehicle?
Yes, if it is published on your site. It states your real loaner or courtesy vehicle policy, including any conditions, and says plainly if you don't offer one rather than assuming you do.
What happens when a question is genuinely outside what our site says?
It tells the caller it is not sure and offers to connect them with your team, rather than inventing a price, a diagnosis, or a completion date. A confident wrong answer about someone's car is worse than none at all.
Can I hand it a rate sheet or warranty document directly?
Yes. Anything published on your site, plus a PDF, spreadsheet or document you hand us directly, becomes something the agent can answer from, cited back to the page or file it came from.
Do I need any technical skills to set it up?
No. You send us your website URL, we build and tune the agent, and going live is a single line of code that we can add for you. There is no dashboard to master and no content to write yourself.
How much does it cost?
A flat $2,500 one-time build fee and $400 per month, with a free demo on your real site first. The monthly covers hosting, the AI usage of a typical repair shop, monitoring and re-indexing. There are no per-bay or per-conversation charges.
See it working on your real site.
Give us your website URL and we build a working demo of your agent, usually within 2 business days. You get a private link to test it, including your own pricing and warranty questions, before any commitment. No call, no credit card.