Privacy Policy
Helpforge builds and operates AI customer-support agents for businesses. This policy covers what we collect and why, both on this website and inside the chat widgets we run for our clients.
What we collect on this website
- Lead form: the name, email, company, and website you submit. Used only to build your demo and reply to you.
- No advertising trackers, no analytics cookies.
- Page views: we count an anonymous, aggregate view of each page (no cookie, no visitor identity, no per-visitor record) to see which content is useful.
What the chat widget collects
- Chat transcripts: the messages a visitor types and the assistant's replies, plus the page URL the chat happened on. These are stored so we and our client can monitor answer quality and improve the agent.
- The widget sets no cross-site tracking cookies. A local identifier keeps your conversation together; it never follows you to other websites.
- Don't type sensitive personal information (health, payment card numbers, passwords) into a chat widget. The assistant will never ask for it.
What a dashboard account collects
- Sign-up: the name, work email, and password you set for the Helpforge dashboard, where a client reviews their agent's reports.
- Your password is never stored, logged, or readable by us. It is hashed before it reaches storage, and only that hash is kept. We cannot recover it and would only ever ask you to reset it, never to tell us what it is.
- Sessions: a session token identifying you as signed in, kept only for as long as you stay logged in.
- Account data lives in the same Convex backend as the rest of the product, not with any additional third party.
How AI processing works
Chat messages and the content we index are processed by Google's Gemini models (generative and embedding) to produce answers. Messages are sent to Google for processing under its API terms; under the Gemini API's standard data policy they are not used to train Google's models. We do not train any model on your data either.
Sharing
We don't sell or rent data. Transcripts from a client's widget belong to that client and are shared with them. Service providers we rely on: Convex (database), Netlify (hosting), Google (Gemini AI processing), Brevo (outbound email), Stripe (payments).
Retention & your rights
Lead data is kept while relevant to a business relationship. Transcripts are kept while the client's service is active. You can ask us to access or delete your data at any time: anton@gethelpforge.com. If you're in the EU/EEA, you also have the right to complain to your data-protection authority.
Contact
Helpforge · anton@gethelpforge.com