Privacy Policy
Helpforge builds and operates AI customer-support agents for businesses. This policy covers what we collect and why, both on this website and inside the chat widgets we run for our clients.
What we collect on this website
- Lead form: the name, email, company, and website you submit. Used only to build your demo and reply to you.
- No advertising trackers, no analytics cookies.
What the chat widget collects
- Chat transcripts: the messages a visitor types and the assistant's replies, plus the page URL the chat happened on. These are stored so we and our client can monitor answer quality and improve the agent.
- The widget sets no cross-site tracking cookies. A local identifier keeps your conversation together; it never follows you to other websites.
- Don't type sensitive personal information (health, payment card numbers, passwords) into a chat widget. The assistant will never ask for it.
How AI processing works
Chat messages are processed by Anthropic's Claude models and OpenAI's embedding models to generate answers. Messages are sent to these providers for processing under their API terms; they are not used to train their models under standard API data policies.
Sharing
We don't sell or rent data. Transcripts from a client's widget belong to that client and are shared with them. Service providers we rely on: Convex (database), Netlify (hosting), Anthropic and OpenAI (AI processing), Stripe (payments).
Retention & your rights
Lead data is kept while relevant to a business relationship. Transcripts are kept while the client's service is active. You can ask us to access or delete your data at any time: anton@gethelpforge.com. If you're in the EU/EEA, you also have the right to complain to your data-protection authority.
Contact
Helpforge ยท anton@gethelpforge.com