An AI support agent for your WooCommerce store, built and run for you.
Helpforge trains a custom support agent on your store: product pages, shipping and returns policies, FAQs. It answers your shoppers in a widget that installs with one script tag, no WordPress plugin to add or keep updated. We build it, tune it with you, and host it. Completely done-for-you.
Works with any WordPress theme. No plugin to install, no PHP to touch, and no effect on your store's page speed.
What is your return policy on sale items, and who pays return shipping?
Items marked final sale cannot be returned. Everything else has a 30-day window. Return shipping is on us for a faulty item, and paid by you for a change-of-mind return. Returns policy
Has my order shipped yet? It is order 4021.
I cannot look up an individual order, but your shipping confirmation email has a live tracking link. If you cannot find it, I can pass you to the team.
The questions your WooCommerce inbox is full of.
Most store support is the same handful of pre-sale and post-sale questions, asked a hundred different ways. Your agent answers them from your own pages, instantly, so your team only handles what actually needs a person.
Delivery times by zone, cut-off times, tracking, duties and taxes, free-shipping thresholds. Answered from your shipping policy, with a link to it.
"Do you ship to the EU and how long does it take?"Your return window, who pays return shipping, how exchanges work, what is final sale. The policy questions that decide whether someone buys.
"Can I exchange for a different size, and who pays postage?"Reads your size guide and product pages, so "will this fit" and "which size should I pick" get a real answer instead of a bounce back to your inbox.
"I am between a medium and large, which should I order?"Materials, care, ingredients, compatibility, what is in a bundle. Trained on your product descriptions, so the answer matches the page they are looking at.
"Is the fabric machine washable, and is it true to size?"Current promotions, wholesale, warranty, subscriptions. And when someone tries to talk it into a discount it should not give, it declines and quotes your real terms.
"Do you offer a first-order discount or a student rate?"From your store URL to a live agent, done for you.
No prompts to write, no plugin dashboard to learn, no PHP to edit. You send us your store; we hand back a working agent.
We train it on your store
We index your storefront, product pages, categories, policies and FAQ. Your agent answers only from that content. It does not invent stock, prices or promises, and it says so when it does not know.
You review a live demo
Before you pay anything, you test a working demo trained on your real store. We tune the tone, the escalation rules and the answers with you until it sounds like your brand.
One script tag, live in 48h
Drop a single line into your site footer, or send your developer our one-paragraph instructions. We host it off your server, monitor it, and re-index your store as your catalogue and policies change.
A script tag, not another plugin.
The widget is a single async script, so it loads after your store and never blocks a page or slows down checkout. There is no plugin to install, update or troubleshoot, and nothing runs on your server. We give you your store's key when your agent is ready.
- No plugin to install, update, or conflict with your others
- Loads asynchronously and runs no PHP, so it never slows a page down
- Matches your brand: accent colour, position and greeting
- Full-screen on mobile, keyboard and screen-reader accessible
What it does, and what it deliberately does not.
A support agent that makes things up is worse than no agent, because a wrong shipping promise or an invented discount costs you a customer. Ours is built to know its limits.
It answers
- Questions your store's pages already answer, in your voice
- With a link to the page it drew the answer from, so it is checkable
- In the shopper's own language, detected automatically
It hands off
- Live order status: it points to the tracking link and offers the team, rather than guessing where a parcel is
- Anything not on your site: it says it is not sure instead of inventing an answer
- Refunds, disputes, a person: one tap to reach your inbox, carrying the conversation with it
One flat build fee, one monthly fee.
No per-conversation billing, no per-seat games. The monthly covers hosting, the AI usage of a typical store, monitoring, and re-indexing when your catalogue or policies change.
Free demo on your real store first. You only pay once you have tested it and want it live.
WooCommerce-specific questions.
Do I need to install a WordPress plugin?
No. It is one script tag, not a plugin, so there is nothing to keep updated, nothing that can conflict with your other plugins, and no extra code running on your server. That is deliberate: a WooCommerce store already carries enough plugin weight, and a support agent should not add to it.
Where do I add the code on WooCommerce?
Anywhere the script loads before the closing body tag: a header-and-footer scripts plugin, your theme's custom-code area, or the theme footer. It is the same one line everywhere, and no PHP editing is required. If you would rather not touch it, send us access and we install it for you.
Will it slow my WordPress site down?
No. The widget loads asynchronously after your page and runs no PHP and no database queries, so it adds none of the overhead a plugin can. It has no impact on your page speed or your Core Web Vitals. It is a small hosted script, not an embedded app.
Does it read my WooCommerce products and policies?
Yes. We index your storefront including product pages, categories, policies and FAQ, so the agent answers from your real descriptions, materials, care instructions and prices. When you add or change products or policies, we re-index so the answers stay current.
Can it answer "where is my order?"
It answers the shipping and returns policy questions that flood most inboxes, like delivery times, tracking and duties, with a link to your policy. For a specific live order it does not guess: it points the shopper to their tracking link and offers a handoff to your team, because a wrong order status is worse than none.
How is this different from a WooCommerce chatbot plugin?
A plugin gives you a tool and leaves the work to you: writing answers, wiring automations, keeping it current, and updating one more thing. Helpforge is done-for-you. We train the agent on your store, tune it with you, host it off your server and keep it updated, so you get a finished agent rather than another plugin to manage.
What does it cost, and is there a demo?
A flat $2,500 build fee and $400 per month for hosting, AI usage, monitoring and re-indexing. Before any of that, we build a free working demo on your real store so you can test it. You only pay once you want it live, and you can cancel any time.
Get a free demo, trained on your WooCommerce store.
Give us your store URL and we build a working demo of your agent, usually within 2 business days. You get a private link to test it. No call, no commitment.