An AI support agent for your Wix site, built and run for you.
Helpforge trains a custom support agent on your Wix site: your pages, products, bookings, shipping and returns policies, FAQs. It answers your visitors in a widget you add with one Custom Code snippet, not another App Market app to subscribe to and manage. We build it, tune it with you, and host it. Completely done-for-you.
Works on any Wix template. No extra app subscription, nothing running on your side, and no effect on your site speed.
Do you take walk-ins or do I have to book, and can I reschedule?
Booking ahead is recommended, and walk-ins are taken when there is space. You can reschedule up to 24 hours before your appointment at no charge. Bookings and cancellations
Has my order shipped yet? Order 3391.
I cannot look up an individual order, but your shipping confirmation email has a live tracking link. If you cannot find it, I can pass you to the team.
The questions your Wix inbox and contact form are full of.
Wix runs both stores and service businesses, so the questions arrive from both directions: a shopper asking about shipping, and a client asking how to book. Most of them are the same handful, asked a hundred different ways. Your agent answers them from your own pages, instantly, so you only handle what actually needs you.
Many Wix sites sell appointments, classes or services through Wix Bookings. The agent explains what you offer, how to book, and your rescheduling and cancellation terms, from your own pages.
"How far ahead do I need to book, and what is your cancellation policy?"Delivery times by region, cut-off times, tracking, duties and taxes, free-shipping thresholds. Answered from your shipping policy, with a link to it.
"Do you ship to Canada and how long does it take?"Your return window, who pays return shipping, how exchanges work, what is final sale. The policy questions that decide whether someone buys.
"Can I exchange for a different size, and who pays postage?"Materials, care, sizing, what is in a bundle, how something works. Trained on your product and page copy, so the answer matches what the visitor is reading.
"Is this made to order, and how long until it ships?"Current promotions, gift cards, wholesale, warranty. And when someone tries to talk it into a discount it should not give, it declines and quotes your real terms.
"Do you offer a first-order discount or a member rate?"From your site URL to a live agent, done for you.
No prompts to write, no App Market to search, no editor code to wrangle. You send us your Wix URL; we hand back a working agent.
We train it on your site
We index your pages, products, services, policies and FAQ. Your agent answers only from that content. It does not invent stock, prices or promises, and it says so when it does not know.
You review a live demo
Before you pay anything, you test a working demo trained on your real site. We tune the tone, the escalation rules and the answers with you until it sounds like your brand.
One snippet, live in 48h
Paste a single line into your Wix Custom Code, or send us access and we do it. We host it off your site, monitor it, and re-index as your pages and policies change.
One Custom Code snippet, not another App Market app.
You could add a chatbot from the Wix App Market, but that means another subscription, another dashboard, and another app loading on your site. Instead, add the agent the same way you would add an analytics tag: in your Wix dashboard, go to Settings, then Custom Code, click Add Custom Code, paste one line, set it to load on all pages in the Body - end position, and apply. The widget is a single async script, so it loads after your site and never blocks a page. We give you your site's key when your agent is ready.
- No App Market app to subscribe to, install, or keep updated
- Loads asynchronously, so it never slows a page down
- Matches your brand: accent colour, position and greeting
- Full-screen on mobile, keyboard and screen-reader accessible
What it does, and what it deliberately does not.
A support agent that makes things up is worse than no agent, because a wrong shipping promise or an invented discount costs you a customer. Ours is built to know its limits.
It answers
- Questions your site's pages already answer, in your voice
- With a link to the page it drew the answer from, so it is checkable
- In the visitor's own language, detected automatically
It hands off
- Live order status: it points to the tracking link and offers the team, rather than guessing where a parcel is
- Anything not on your site: it says it is not sure instead of inventing an answer
- Refunds, disputes, a person: one tap to reach your inbox, carrying the conversation with it
One flat build fee, one monthly fee.
No per-conversation billing, no per-seat games. The monthly covers hosting, the AI usage of a typical site, monitoring, and re-indexing when your pages or policies change.
Free demo on your real site first. You only pay once you have tested it and want it live.
Wix-specific questions.
Do I need a chatbot app from the Wix App Market?
No. You could add a chatbot from the App Market, but that is another subscription and another dashboard to manage. The agent is one script tag added through Custom Code, the same feature you would use to add any analytics or third-party snippet. There is nothing to install from the App Market, update, or keep in step with your site.
Where exactly do I add the code on Wix?
In your Wix dashboard, go to Settings, then Custom Code, click Add Custom Code, paste the one line, choose to load it on all pages in the Body - end position, and apply. It then runs on every page of your site, and no editor code is required. If you would rather not touch it, send us access and we install it for you.
Do I need a paid Wix plan for this?
Site-wide Custom Code on Wix requires a paid Wix Premium plan with a connected domain, which is Wix's own requirement for adding any global script, not ours. If you are already live on your own domain you almost certainly have this. We confirm it works on your setup during the free demo before you commit to anything.
Will it slow my Wix site down?
No. The widget loads asynchronously after your page, so it never blocks rendering and has no effect on your page speed or your Core Web Vitals. It is a small hosted script, not an embedded app running on your site.
Does it work with Wix Bookings, Wix Stores and Wix Chat?
Yes. It sits alongside whatever Wix tools you already use. The agent handles the repetitive booking, product and policy questions that would otherwise fill your inbox, and when something genuinely needs you, it hands the visitor off to your team with the conversation attached.
Can it answer "where is my order?"
It answers the shipping and returns policy questions that flood most inboxes, like delivery times, tracking and duties, with a link to your policy. For a specific live order it does not guess: it points the visitor to their tracking link and offers a handoff to your team, because a wrong order status is worse than none.
What does it cost, and is there a demo?
A flat $2,500 build fee and $400 per month for hosting, AI usage, monitoring and re-indexing. Before any of that, we build a free working demo on your real site so you can test it. You only pay once you want it live, and you can cancel any time.
Get a free demo, trained on your Wix site.
Give us your site URL and we build a working demo of your agent, usually within 2 business days. You get a private link to test it. No call, no commitment.