An AI support agent built for how a travel or tour operator actually runs.
Most of what lands in your inbox before someone books is the same handful of questions: what the deposit and refund actually work out to, what is included versus what a guest brings themselves, whether a trip runs in bad weather. Helpforge trains your agent on your own site so it answers those from your real itinerary, pricing and policy pages, and it says so plainly the moment a question needs to check today's availability or take an actual booking, rather than guessing at either.
No support team, no dashboard to learn, no per-seat bills. You give us a URL, we do the rest.
If I book the coastal day tour and cancel two weeks out, do I get the deposit back?
Partly. Your booking page states a 25% deposit due at booking, refundable in full up to 30 days before departure, and non-refundable inside 14 days, with the balance due 7 days out. Cancelling at two weeks would fall in the non-refundable window under what is currently published. Booking policy
Is there still a spot open on this Saturday's tour?
I do not have a live connection to your booking or reservation system, so I cannot confirm today's availability. I can point you to the booking page to check directly, or pass this along so the team can confirm a spot for you.
The questions a travel or tour operator answers over and over.
A generic chatbot answers these in a generic way. Your guests are asking about a specific deposit schedule, a specific gear list, or your actual weather policy, and a confident wrong answer on any of the three turns into a dispute after someone has already paid. An agent trained on your own pages answers what it can and cites the page it came from.
"How much is due now, when is the rest due, and what do I get back if I cancel" are the questions that eat inbox time before anyone has actually booked. The agent reads what your own booking and cancellation pages say about deposits, balances and refund windows, states it exactly, and does not round a partial refund up into a full one.
The real published schedule, not a friendlier guess.A guest packing for a multi-day trip wants to know what gear, meals and permits are covered before they show up with the wrong kit. The agent answers from your itinerary and inclusions pages, so it can list what is provided and what a guest brings themselves without inventing an item your pages never mentioned.
What your itinerary pages actually list."Is this okay for my ten-year-old" or "do you need six people to run the trip" are specific enough that a generic bot fumbles them, and wrong enough on the safety side to matter. The agent states the minimum age, group size or fitness level your pages actually publish, and hands off anything they leave unaddressed instead of guessing about someone's ability.
The stated requirement, not a reassuring guess.Guests often lead with a broader claim than your policy actually makes, "you'll refund me if it rains." The agent states the real, published weather and safety policy, rain-or-shine terms included, instead of confirming the friendlier premise, and hands off anything your policy page does not spell out rather than guessing at it.
The stated terms, not the version that avoids an argument.Done-for-you, in three steps.
You do not build anything, learn a dashboard, or write a single answer. The whole point of done-for-you is that the work is ours.
Share your website URL
Give us your address and anything extra, like a PDF itinerary or packing list. That is all we need to start. No account to set up, no code to touch yet.
We build and tune it
We read up to 120 pages of your site, itinerary, pricing and policy pages first, ground the agent in them, and send you a private demo on your real content, usually within 2 business days. You test it, including your hardest cancellation question, and we tune it with you.
One line goes live
When you are happy, you paste one line of code onto your site, or we do it for you. We host, monitor and keep it current as your itineraries, pricing and policies change. You never maintain it.
Built to refuse a guess, not just answer a question.
Most chatbot builders optimize for sounding confident. In travel, confident and wrong is a real risk on two different fronts: a refund term that turns into a chargeback, and an availability answer that only your booking system actually knows. Here is what that means in practice.
What you get
- An agent trained on your own site, live with one line of code
- Answers that cite the page they came from, so a policy is checkable
- A plain "I can't check that" on live availability and booking, every time
- A handoff to your team the moment a guest needs a human or wants to book
What you skip
- A bot that guesses whether a date has an open spot because it sounds close, when it has no live connection to your booking system to say so
- A refund answer that agrees with whatever the guest hoped to hear
- Per-seat or per-conversation bills that grow when you succeed
- A long-term contract; it runs month to month with no lock-in
One flat build fee, one flat monthly.
No per-seat charges, no per-conversation meter. The monthly covers hosting, the AI usage of a typical operator, monitoring, and re-indexing when your itineraries or policies change. You see it working on your real site before you pay anything.
Free demo on your real site first. You only pay once you have tested it and want it live, and you can cancel any time.
Travel and tour operator questions, answered.
Can it check live availability or book a trip for me?
No, and it will say so rather than guess. It does not connect to a booking or reservation system, so it cannot confirm a specific date has an open spot or take a booking directly. It answers from what your pages publish about itineraries, pricing and policy, and it points a guest to your booking page or a real person for anything live.
Will it confirm whether a trip is running in bad weather?
No, and it will say so rather than guess. Whether today's trip actually runs is a real-time operational call your team makes, not something a chatbot reading a policy page can confirm. It can state what your published weather and rescheduling policy says, and offer to pass the question to your staff.
Can it handle deposit and refund questions honestly?
Yes. It answers from your actual booking and cancellation pages, including deposit amounts and refund windows, and it does not round a partial refund up into a full one or agree with a broader claim than your policy actually makes. If a guest's situation is not covered by what your pages say, it hands off instead of guessing.
Does it know age or fitness requirements for a specific trip?
Only what your pages publish. If a trip page states a minimum age, group size or fitness level, it answers from that. If your pages do not address it, it says so and hands off rather than guessing about whether a particular guest can handle the trip.
Can I feed it a PDF itinerary or packing list directly?
Yes. Anything published on your site, plus a PDF, spreadsheet or document you hand us directly, becomes something the agent can answer from, cited back to the page or file it came from.
What happens when a question is genuinely outside what my site says?
It tells the guest it is not sure and offers to pass them to your team, rather than inventing a policy, an inclusion, or an availability status it cannot check. A confident wrong answer is worse than none, especially once someone has already paid a deposit.
Do I need any technical skills to set it up?
No. You send us your website URL, we build and tune the agent, and going live is a single line of code that we can add for you. There is no dashboard to master and no content to write yourself.
How much does it cost?
A flat $2,500 one-time build fee and $400 per month, with a free demo on your real site first. The monthly covers hosting, the AI usage of a typical operator, monitoring and re-indexing. There are no per-seat or per-conversation charges.
See it working on your real site.
Give us your website URL and we build a working demo of your agent, usually within 2 business days. You get a private link to test it, including your own deposit and cancellation questions, before any commitment. No call, no credit card.