An AI support agent for your online store, built and run for you.
Every e-commerce store fields the same handful of questions on repeat: where is my order, do you ship here, can I return this, does it run small. Helpforge trains a custom support agent on your store: your product pages, shipping and returns policies, size guides and FAQs. It answers your shoppers in a widget, 24/7, in their own language, and it hands the rest to your team. We build it, tune it with you, and host it. Done-for-you.
Works on Shopify, WooCommerce, Squarespace, BigCommerce, Wix and custom stores. One line of code, no effect on your site speed.
I ordered a size medium. It runs small, right? Can I still exchange it?
Our fit guide notes this style runs small, so many people size up. Unworn items can be exchanged within 30 days, and the first exchange ships back to you free. Returns and exchanges
Where is my order? It is order 4471.
I cannot look up an individual order, but your shipping confirmation email has a live tracking link. If you cannot find it, I can pass you to the team.
The questions that fill every store's inbox.
Support volume in e-commerce is dominated by a short list of pre-sale and post-purchase questions, asked a hundred different ways. Your agent answers them from your own policies and product pages, instantly and consistently, so your team only handles what actually needs a person.
The single most common e-commerce ticket. The agent explains your dispatch times, delivery estimates and how to track, and for a specific order it points the shopper to their tracking link rather than guessing where a parcel is.
"It has been four days, has my order shipped yet?"Where you ship, delivery times by region, cut-off times, free-shipping thresholds, duties and taxes. Answered from your shipping policy, with a link to it.
"Do you ship to Canada, and will I be charged duties?"Your return window, who pays return postage, how exchanges work, what is final sale. The policy questions that decide whether a hesitant shopper actually buys.
"If it does not fit, can I exchange it and who pays postage?"Fit, materials, care, what is in a bundle, how a product works. Trained on your size guide and product copy, so the answer matches what the shopper is reading on the page.
"I am between sizes, should I size up or down in this?"Whether something is made to order, restock timing described on your pages, product specifics and compatibility. It answers from your content, and says it is not sure rather than inventing stock it cannot see.
"Is this in stock, and how long until it ships?"Current promotions, wholesale, warranty, gift cards. And when a shopper tries to talk it into a discount it should not give, it declines and quotes your real terms instead of caving.
"Can you give me a code for 30 percent off?"From your store URL to a live agent, done for you.
No prompts to write, no dashboard to configure, no edge cases to tune yourself. You send us your store URL; we hand back a working agent.
We train it on your store
We index your product pages, collections, shipping and returns policies, size guides and FAQ. Your agent answers only from that content. It does not invent stock, prices or delivery dates, and it says so when it does not know.
You review a live demo
Before you pay anything, you test a working demo trained on your real store. We tune the tone, the escalation rules and the answers with you until it sounds like your brand.
One snippet, live in 48h
Add a single line of code to your store, or send us access and we do it. We host it off your site, monitor it, and re-index as your catalogue and policies change.
Whatever you built your store on.
The agent is a single hosted script tag, so it installs the same way on every platform: one line before the closing body tag, loaded asynchronously so it never slows a page. Here is how it looks on the big three.
Shopify
Answers order, shipping, returns and sizing questions from your theme content and policies. No theme code to fork, no app to slow the store.
WooCommerce
A script tag, not another WordPress plugin to install, update or conflict with. It runs no PHP and adds no plugin weight.
Squarespace
One Code Injection snippet in your footer, no app marketplace to browse. It sits alongside your native contact form.
On BigCommerce, Wix, Webflow or a fully custom store, the install is the same one line of code. If you can add an analytics tag, you can add your agent.
What it does, and what it deliberately does not.
A store bot that makes things up is worse than no bot, because a wrong delivery promise or an invented discount costs you the sale and the trust. Ours is built to know its limits. Here is how we stop it from hallucinating.
It answers
- Pre-sale and policy questions your store's pages already answer, in your voice
- With a link to the page it drew the answer from, so a shopper can check it
- In the shopper's own language, detected automatically
It hands off
- Live order status: it points to the tracking link and offers the team, rather than guessing where a parcel is
- Anything not on your store: it says it is not sure instead of inventing an answer
- Refunds, disputes, a person: one tap to reach your inbox, carrying the conversation with it
One flat build fee, one monthly fee.
No per-conversation billing, no per-seat games. The monthly covers hosting, the AI usage of a typical store, monitoring, and re-indexing when your catalogue or policies change.
Free demo on your real store first. You only pay once you have tested it and want it live.
E-commerce questions.
What kinds of questions can it answer for an online store?
The repetitive pre-sale and post-purchase questions that fill most store inboxes: shipping and delivery times, returns and exchanges, sizing and fit, stock and product details, and your discount and warranty policies. It answers from your own product pages and policies, so the answers match what a shopper reads on the page, and it links to the source.
Can it tell a customer where their order is?
It answers the general shipping questions behind most "where is my order" tickets, like your dispatch and delivery times and how to track, with a link to your policy. For a specific live order it does not guess: it points the shopper to the tracking link in their confirmation email and offers a handoff to your team, because a wrong order status is worse than none.
Does it work with my store platform?
Yes. It is one hosted script tag, so it installs the same way everywhere. We have platform-specific guides for Shopify, WooCommerce and Squarespace, and it works the same on BigCommerce, Wix, Webflow and custom stores. If you can add an analytics snippet, you can add your agent.
Will it invent shipping dates or discount codes?
No, that is the whole point of how it is built. It answers only from your indexed content and is designed to refuse rather than guess: it will not promise a delivery day your policy does not support, and when a shopper tries to talk it into a discount, it declines and quotes your real terms. You will see this behaviour yourself in the demo before you pay.
How does it handle sizing and returns questions?
It is trained on your size guide, product descriptions and returns policy, so it can tell a shopper how a style fits, whether to size up or down, your return window, who pays return postage and what is final sale. Those are the questions that decide whether a hesitant shopper buys, and answering them in the moment is where an agent earns its keep.
What does it cost, and is there a demo?
A flat $2,500 build fee and $400 per month for hosting, AI usage, monitoring and re-indexing. Before any of that, we build a free working demo on your real store so you can test it. You only pay once you want it live, and you can cancel any time.
Get a free demo, trained on your store.
Give us your store URL and we build a working demo of your agent, usually within 2 business days. You get a private link to test it. No call, no commitment.