An AI support agent built for how a clinic or wellness practice actually runs.
Most of what lands in your front desk phone or inbox before anyone sees a provider is the same handful of questions: what insurance you take, what to do before a procedure, what your cancellation policy actually charges. Helpforge trains your agent on your own site so it answers those from your real hours, policy and intake pages, and it says so plainly the moment a question needs a provider's judgment or an actual appointment, rather than guessing at either.
No support team, no dashboard to learn, no per-seat bills. You give us a URL, we do the rest.
Do I need to stop eating before my appointment, and do you take Delta Dental?
Your new-patient page states no food or drink for 2 hours before a sedation appointment, water excepted, and yes, your insurance page lists Delta Dental PPO as accepted along with Cigna and Aetna. Coverage still depends on your specific plan. New patient and insurance pages
My tooth has been aching since last night, is that something to worry about?
I am not able to give medical advice or assess a symptom, so I cannot tell you whether that needs urgent care. I can pass this along to the office so a member of the team can call you back, or you can reach them directly if it feels urgent.
The questions a clinic or wellness practice answers over and over.
A generic chatbot answers these in a generic way. A patient is asking about your specific accepted insurance, your actual pre-visit instructions, or your real no-show policy, and a confident wrong answer on any of the three either loses a new patient or turns into a billing dispute. An agent trained on your own pages answers what it can, cites the page it came from, and never touches anything clinical.
"Are you open Saturdays" or "do you take my insurance" are the questions that eat front desk time before a patient has even called. The agent reads what your own hours and insurance pages say for each location, states it exactly, and does not round a plan you do not list into one you accept.
The real published hours and plans, not a friendlier guess.A patient preparing for a visit wants to know what forms to bring, what to fill out ahead of time, or whether to stop eating or taking a medication before a procedure. The agent answers from your intake and prep instruction pages exactly as written, and hands off anything your pages do not spell out rather than guessing at a medical instruction.
Your published prep instructions, word for word."What happens if I need to cancel" or "will I be charged for missing my appointment" are specific enough that a generic bot fumbles them, and costly enough to get wrong that it matters. The agent states the real published policy text, the notice window, the fee, in your own practice's words rather than a softer version that avoids the number.
The policy as written, not the version that avoids an argument.A prospective patient wants to know if you treat their situation before they call, "do you see patients for sports injuries" or "do you offer teeth whitening." The agent states what your services pages actually list as marketing copy, what you offer, not a diagnosis of any individual's condition, and hands off anything clinical to your team every time.
What your services page lists, never a diagnosis.Done-for-you, in three steps.
You do not build anything, learn a dashboard, or write a single answer. The whole point of done-for-you is that the work is ours.
Share your website URL
Give us your address and anything extra, like a new-patient PDF or an insurance list. That is all we need to start. No account to set up, no code to touch yet.
We build and tune it
We read up to 120 pages of your site, hours, insurance, intake and policy pages first, ground the agent in them, and send you a private demo on your real content, usually within 2 business days. You test it, including your hardest policy question, and we tune it with you.
One line goes live
When you are happy, you paste one line of code onto your site, or we do it for you. We host, monitor and keep it current as your hours, insurance list and policies change. You never maintain it.
Built to refuse a guess, not just answer a question.
Most chatbot builders optimize for sounding confident. In a clinical setting, confident and wrong is not a style problem, it is a real risk on two different fronts: anything that reads as medical, diagnostic or treatment advice, and anything that claims to book, reschedule or cancel a visit when there is no live scheduling system behind it. Here is what that means in practice.
What you get
- An agent trained on your own site, live with one line of code
- Answers that cite the page they came from, so a policy or prep instruction is checkable
- A plain "I can't advise on that, let me pass you to the team" on anything medical, every time
- A handoff to your staff the moment a patient needs to book, reschedule or cancel a visit
What you skip
- A bot that answers "is this normal" or suggests a medication, when only a provider looking at the actual patient can say
- A bot that claims to book, reschedule or cancel an appointment, when it has no live connection to your scheduling system to actually do it
- Per-seat or per-conversation bills that grow when you succeed
- A long-term contract; it runs month to month with no lock-in
One flat build fee, one flat monthly.
No per-seat charges, no per-conversation meter. The monthly covers hosting, the AI usage of a typical practice, monitoring, and re-indexing when your hours, insurance list or policies change. You see it working on your real site before you pay anything.
Free demo on your real site first. You only pay once you have tested it and want it live, and you can cancel any time.
Clinic and wellness practice questions, answered.
Can it give medical advice or tell a patient if a symptom is serious?
No, and it will say so rather than guess. It does not assess symptoms, suggest a diagnosis, or recommend a treatment or medication, since that requires a provider looking at the actual patient. Any clinical question is handed off to your staff, every time, regardless of how it is phrased.
Can it book, reschedule or cancel an appointment?
No, and it will say so rather than guess. It does not connect to a scheduling or booking system, so it cannot check a calendar, hold a slot or make a change to a visit. It answers from what your pages publish about hours, policy and process, and it points a patient to your booking page or front desk for anything that actually needs to happen on a calendar.
Can it handle insurance and payment questions honestly?
Yes. It answers from your actual insurance and payment pages, stating which plans you accept and what your pages say about billing, and it does not confirm a plan your pages do not list. Coverage for a specific patient still depends on their plan, and the agent says that plainly rather than promising coverage it cannot verify.
Does it know what conditions or services you treat?
Only what your pages publish, and only as marketing copy, not as a diagnosis of any individual. If your services page lists a condition or treatment, it answers from that and hands off anything your pages do not cover rather than guessing whether a specific patient's situation fits.
Can I feed it a new-patient PDF or insurance list directly?
Yes. Anything published on your site, plus a PDF, spreadsheet or document you hand us directly, becomes something the agent can answer from, cited back to the page or file it came from.
What happens when a question is genuinely outside what our site says?
It tells the patient it is not sure and offers to pass them to your team, rather than inventing a policy, a covered plan, or a piece of medical guidance it has no basis for. In a clinical setting a confident wrong answer is worse than none.
Do I need any technical skills to set it up?
No. You send us your website URL, we build and tune the agent, and going live is a single line of code that we can add for you. There is no dashboard to master and no content to write yourself.
How much does it cost?
A flat $2,500 one-time build fee and $400 per month, with a free demo on your real site first. The monthly covers hosting, the AI usage of a typical practice, monitoring and re-indexing. There are no per-seat or per-conversation charges.
See it working on your real site.
Give us your website URL and we build a working demo of your agent, usually within 2 business days. You get a private link to test it, including your own insurance and policy questions, before any commitment. No call, no credit card.