An AI support agent for your BigCommerce store, built and run for you.
Helpforge trains a custom support agent on your BigCommerce store: your product pages, shipping and returns policies, FAQs and help content. It answers shoppers in a widget you add in Script Manager, not another App Marketplace app to subscribe to and manage. We build it, tune it with you, and host it. Completely done-for-you.
Works on any BigCommerce theme, Stencil or otherwise. No app subscription, nothing running inside your store, and no effect on your page speed.
Do you offer free shipping, and how long does delivery usually take?
Orders over $75 ship free within the US, and standard delivery is 3 to 5 business days after dispatch. Orders placed before 1pm ET ship the same business day. Shipping policy
Has order 5120 shipped yet?
I cannot look up an individual order, but your shipping confirmation email has a live tracking link. If you cannot find it, I can pass you to the team.
The questions your BigCommerce inbox is full of.
BigCommerce runs everything from a single-product shop to a catalogue of thousands, but the questions are the same handful, asked a hundred different ways. Your agent answers them from your own pages, instantly, so your team only handles what actually needs a person.
Delivery times by region, cut-off times, tracking, duties and taxes, free-shipping thresholds. Answered from your shipping policy, with a link to it.
"Do you ship to Canada and how long does it take?"Your return window, who pays return shipping, how exchanges work, what is final sale. The policy questions that decide whether someone buys.
"Can I exchange for a different size, and who pays postage?"Materials, care, sizing, compatibility, what is in a bundle, how something works. Trained on your product copy, so the answer matches the page the shopper is reading, even across a large catalogue.
"Will this fit a 15-inch laptop, and is a case included?"Whether something is in stock, when a sold-out item is expected back, how pre-orders ship. It answers from your own pages and never invents a restock date it cannot know.
"When will the medium be back in stock?"Current promotions, gift cards, wholesale, warranty. And when someone tries to talk it into a discount it should not give, it declines and quotes your real terms.
"Do you offer a first-order discount or a trade account?"From your store URL to a live agent, done for you.
No prompts to write, no App Marketplace to search, no theme code to touch. You send us your BigCommerce URL; we hand back a working agent.
We train it on your store
We index your product pages, categories, policies and FAQ. Your agent answers only from that content. It does not invent stock, prices or promises, and it says so when it does not know.
You review a live demo
Before you pay anything, you test a working demo trained on your real store. We tune the tone, the escalation rules and the answers with you until it sounds like your brand.
One snippet, live in 48h
Paste a single line into your BigCommerce Script Manager, or send us access and we do it. We host it off your store, monitor it, and re-index as your pages and policies change.
One snippet in Script Manager, not another App Marketplace app.
You could add a chatbot from the BigCommerce App Marketplace, but that means another subscription, another dashboard, and another app loading on your storefront. Instead, add the agent the way you would add an analytics tag: in your control panel, open Storefront, then Script Manager, click Create a script, choose the Footer placement and the Storefront pages location, paste one line, and save. No theme edit, and it runs on your whole storefront. We give you your store's key when your agent is ready.
- No App Marketplace app to subscribe to, install, or keep updated
- No Stencil theme edit, so a theme change never breaks it
- Loads asynchronously, so it never slows a page down
- Matches your brand: accent colour, position and greeting
What it does, and what it deliberately does not.
A support agent that makes things up is worse than no agent, because a wrong shipping promise or an invented discount costs you a customer. Ours is built to know its limits.
It answers
- Questions your store's pages already answer, in your voice
- With a link to the page it drew the answer from, so it is checkable
- In the shopper's own language, detected automatically
It hands off
- Live order status: it points to the tracking link and offers the team, rather than guessing where a parcel is
- Anything not on your store's pages: it says it is not sure instead of inventing an answer
- Refunds, disputes, a person: one tap to reach your inbox, carrying the conversation with it
One flat build fee, one monthly fee.
No per-conversation billing, no per-seat games. The monthly covers hosting, the AI usage of a typical store, monitoring, and re-indexing when your pages or policies change.
Free demo on your real store first. You only pay once you have tested it and want it live.
BigCommerce-specific questions.
Do I need an app from the BigCommerce App Marketplace?
No. BigCommerce has an App Marketplace with over a thousand apps, but you do not need one of them. The agent is a single script you add yourself in Script Manager, so there is no extra app to subscribe to, no extra dashboard, and nothing new to keep updated as your store changes.
Where exactly do I add the code on BigCommerce?
In your BigCommerce control panel, open Storefront, then Script Manager, and click Create a script. Give it a name, choose the Footer placement and the Storefront pages location, select Script as the type and paste the one line, then save. It runs on your storefront with no theme edit. If you would rather not, send us access and we install it for you.
Do I need to edit my Stencil theme?
No. Script Manager adds the widget to your storefront without touching your Stencil theme files, so there is no template to edit and nothing to redo when you change or update your theme. It sits above the theme, the same way a third-party app's script does.
Will it slow my BigCommerce store down?
No. The widget loads asynchronously after your storefront, so it never blocks rendering and has no effect on your page speed or Core Web Vitals. It is a small hosted script, not an app running inside your store.
Can it answer "where is my order?"
It answers the shipping and returns policy questions that flood most store inboxes, like delivery times, tracking and duties, with a link to your policy. For a specific live order it does not guess: it points the shopper to their tracking link and offers a handoff to your team, because a wrong order status is worse than none.
What does it cost, and is there a demo?
A flat $2,500 build fee and $400 per month for hosting, AI usage, monitoring and re-indexing. Before any of that, we build a free working demo on your real store so you can test it. You only pay once you want it live, and you can cancel any time.
Get a free demo, trained on your BigCommerce store.
Give us your store URL and we build a working demo of your agent, usually within 2 business days. You get a private link to test it. No call, no commitment.